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Troubleshooting and Support
Video
recording
terminates
abruptly. The
video is
saved
successfully,
but it is
shorter than
expected.
You have an
older, slower
memory card.
• Choose a lower resolution/
compression combination for
the video (see page 70).
• Replace your memory card
with a faster card. Look for
cards marked High
Performance, Pro, Ultra, or
High Speed.
Video
recording
terminates
abruptly and
the video will
not play
back.
Your memory
card may be
corrupt or
defective.
• Reformat the card in the
camera (see page 18).
The camera
has a rattling
noise when I
shake it.
The orientation
sensor uses a
small ball
inside a metal
fixture to
determine
orientation,
which rattles
when shaken
(see page 34).
This is normal.
Problem Possible cause Solution