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HP Photosmart R817/R818 User’s Manual
The camera
gets warm
(or even hot)
to the touch.
You are using
the HP AC
power adapter,
or you have
been using the
camera for15
minutes or
longer.
This is normal. However, if
anything seems out of the
ordinary, turn off the camera,
remove it from the cradle or dock,
and allow the camera to cool.
Then examine the camera and the
battery for signs of possible
damage.
My camera
stalls when
establishing
a connection
to the
computer.
The USB cable
is not inserted
far enough into
the camera or
computer.
Ensure that the USB cable is
properly connected to the camera
and computer through the cradle
or dock. If that does not fix the
problem, try connecting the USB
cable to another USB port on the
computer.
The camera
has a firmware
problem.
• Turn the camera off, then on
again. If that does not fix the
problem, reset the camera (see
page 126).
• If the problem persists, contact
HP Support (see page 162).
I cannot
transfer
images from
the camera to
my computer.
The HP Image
Zone software
is not installed
on the
computer.
Either install the HP Image Zone
software (see page 19), or see
Using Your Camera without
Installing the HP Image Zone
Software on page 130.
The computer is
unable to
understand the
Picture Transfer
Protocol (PTP)
standard.
Set your camera to act as a Disk
Drive (see page 134).
Problem Possible cause Solution