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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 573
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service:
1 In the RMX Management pane, click IVR Services ().
2 In the IVR Services list, click the New Entry Queue IVR Service ( ) button.
The New Entry Queue IVR Service - Global dialog box opens.
3 Fill in the following parameters:
Entry Queue IVR Service Properties - Global Parameters
Option Description
Entry Queue Service
Name
(Mandatory) Enter the name of the Entry Queue Service. The name can be
typed in Unicode. Maximum field length is 80 ASCII characters.
Language Select the language in which the Audio Messages and prompts will be heard.
The languages are defined in the Supported Languages function.
External Server
Authentication
This option is used for Ad Hoc conferencing, to verify the participant’s
permission to initiate a new conference. For a detailed description see Appendix
D - Ad Hoc Conferencing and External Database Authentication.
Select one of the following options:
•None to start a new conference without verifying with an external database
the user right to start it.
• Conference ID to verify the user’s right to start a new conference with an
external database application using the conference ID.
Number of User Input
Retries
Enter the number of times the participant is able to respond to each menu
prompt before the participant is disconnected from the MCU.
Timeout for User Input
(Sec.)
Enter the duration in seconds that the system waits for input from the participant
before it is considered as an input error.