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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 714
Audible Alarms
In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm
can be activated and played when participants request Operator Assistance.
Using Audible Alarms
The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the
Collaboration Server Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is enabled and selected in the Setup >
Audible Alarm > User Customization.
When the Audible Alarm is activated, the *.wav file selected in the User Customization is played, and it is
repeated according to the number of repetitions defined in the User Customization.
If more than one Collaboration Server is monitored in the RMX Manager, the Audible Alarm must be enabled
separately for each Collaboration Server installed in the site/configuration. A different *.wav file can be
selected for each MCU.
When multiple Audible Alarms are activated in different conferences or by multiple MCUs, the Audible
Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating
Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated
Audible Alarms are immediately halted.
Audible Alarm Permissions
An operator/administrator can configure the Request Operator Assistance audible alarm, however Users
with different authorization level have different configuration capabilities as shown in the following table.
Stop Repeating Message
The Collaboration Server User can stop playing the audible alarm at any time. If more than one audible
alarm has been activated, all activated alarms are immediately stopped.
If after stopping the Audible Alarms a new Operator Assistance request event occurs, the audible alarm is
re-activated.
To stop the Audible Alarm on the Collaboration Server Client or RMX Manager:
● On the Collaboration Server menu, click Setup > Audible Alarms >Stop Repeating Alarm.
When selected all audible alarms are immediately stopped.
Audible Alarm Permissions
Option Operator Administrator
User Customization
Download Audible Alarm File
Stop Repeating Alarms