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Troubleshooting
Symptom Cause/Solution
You cannot display a print (DPOF)
mark.
• You cannot display print (DPOF) marks on movies or images recorded in RAW mode.
You cannot cut a movie.
• The movie is not long enough to cut.
• Protected movie cannot be cut. Cancel the protection (page 87).
• Still images cannot be cut.
Computers
Symptom Cause/Solution
You do not know if the OS of your
computer is compatible.
• Check “Recommended computer environment” (pages 102 and 115).
You cannot install the USB driver.
• In Windows 2000, log on as Administrator (authorized Administrators) (page 102).
Your computer does not recognize
your camera.
• Turn on the camera (page 17).
• The battery level is low. Use the AC Adaptor (page 16).
• Use the supplied USB cable (pages 104 and 116).
• Disconnect the USB cable from both the computer and the camera, and connect it again fi rmly.
Make sure that “USB Mode” is displayed on the LCD screen (page 104).
• Set [USB Connect] to [Normal] in the SET UP settings (pages 51 and 142)
• The USB connectors on your computer are connected to other equipment besides the keyboard, the
mouse, and your camera. Disconnect all equipment other than the keybord and the mouse from the
USB connectors (page 102).
• The camera is not connected directly to your computer. Connect the camera directly to your
computer without passing through a USB hub or other device (page 102).
• Install the USB driver (page 103).
• Your computer does not properly recognize the device because you connected the camera and your
computer with the USB cable before you installed the “USB Driver” from the supplied CD-ROM.
Delete the erroneously recognized device from your computer (page 106), then install the USB
driver (page 103).
You cannot copy images.
• Connect the camera and your computer correctly using the supplied USB cable (page 104).
• Follow the designated copy procedure for your OS (pages 105, 106, 111 and 116).
• You attempted to shoot using a recording medium formatted by a computer. Shoot using a recording
medium formatted by your camera.