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Symptom Cause/Solution
After making a USB connection,
“Picture Package” does not
automatically start.
• Start up the “Picture Package Menu” and check [Settings].
• Make a USB connection when the computer is turned on (page 104).
The image cannot be played back on
a computer.
• You try to play back the image recorded in the RAW mode. Install software from the supplied CD-
ROM (page 79).
• If you are using the “Picture Package” application software, click on help at the upper-right corner
of each screen.
• Consult the computer or software manufacturer.
The image and sound are interrupted
by noise when you view a movie on a
computer.
• You are playing back the movie directly from the recording medium. Copy the movie to the hard
disk of your computer and then play back the movie from the hard disk (pages 105, 106, 111 and
116).
You cannot print an image.
• Check the printer settings.
Images once copied to a computer
cannot be viewed on the camera.
• Copied to a wrong folder. Copy them to an available folders, such as “101MSDCF” (page 108).
• The folder/fi le name has been changed on your computer (page 109).
“Memory Stick”
Symptom Cause/Solution
You cannot insert a
“Memory Stick.”
• You are inserting the “Memory Stick” backwards. Insert the “Memory Stick” from the correct side
(page 22).
You cannot record on a “Memory Stick.”
• The write-protect switch on the “Memory Stick” is set to the LOCK position. Set the switch to the
recording position (page 144).
• The capacity of the “Memory Stick” is full. Delete unnecessary images (pages 46 and 99).
• The
/CF switch is set to CF. Set the switch to (page 21).
• The image size is set to [640(Fine)] when recording movies. Insert a “Memory Stick PRO” (pages
97 and 144) or set the image size to other than [640(Fine)].
You cannot format a “
Memory Stick.”
• The write-protect switch on the “Memory Stick” is set to the LOCK position. Set the switch to the
recording position (page 144).
You have formatted a “Memory Stick”
by mistake.
• All the data on the “Memory Stick” are deleted by formatting. You cannot restore them. Set the write
protect switch of the “Memory Stick” to the LOCK position to prevent accidental erasure (page
144).