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Hardware Troubleshooting
Troubleshooting the PSII
04/21/2009 ZebraNet PrintServer II User Guide 45537L-005
• If the LED is alternately flashing red and green for longer than 2 minutes, the PSII is in
firmware-download mode. This means it is waiting for new firmware data to be sent
before it continues normal functioning. Perform the following:
• If the
PSII was purposely put into firmware-download mode, finish the download
with the proper update utility. Contact the Zebra Web site at
http://www.zebra.com to download this utility.
• Contact Technical Support for help recovering this unit.
ZebraNet View Utility Discovery or Configuration Problems
If you are having problems using the ZebraNet View utility to discover or configure the unit,
check the following:
• Verify there is not a router between the workstation running ZebraNet View and the
PSII.
Because the
PSII does not have an IP address, TCP/IP communication cannot be started
across a router. Run ZebraNet View on the same subnet as the
PSII. This is not a limitation
when using ZebraNet View for HP JetAdmin in IPX/SPX Discovery Mode.
•Verify the
PSII has a solid green light. If the LED shows a rapidly flashing green light,
check the network cable that is attached.
Unable to Print
• If you are having problems printing, verify that there is communication between the PSII
and the printer. Check the following:
• Print a configuration label by pressing the test button on the
PSII. If a configuration
label does not print, verify the printer has media and ribbon (if used) and is not
paused.
• If problems persist, contact Technical Support.
Unable to Configure Device
To assign an IP address to a ZebraNet PSII using ZebraNet View, you must be on the same
subnet. If ZebraNet View has Multicast enabled, you might be able to view the ZebraNet
PSII
on another subnet, but you will not be able to configure the device.
HP JetAdmin or HP Web JetAdmin
The ZebraNet PSII might be set up and managed using HP JetAdmin or HP Web JetAdmin
products.