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42 Troubleshooting
Cannot Install the Printer Driver
Cause Action
Unable to proceed beyond the Printer
Connection screen.
If you were unable to proceed beyond the Printer Connection screen, follow
the procedure below to reinstall the printer driver.
(1) Click Cancel on the Printer Connection screen.
(2) Click Start Over on the Installation Failure screen.
(3) Click Back on the screen that appears next.
(4) Click Exit on the PIXMA iP1800 series, then remove the
CD-ROM.
(5) Turn the printer off.
(6) Restart your computer.
(7) Make sure you have no application software running,
including anti-virus software.
(8) Follow the procedure described in the Easy Setup
Instructions to reinstall the printer driver.
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
Click Start > My Computer > double-click the CD-ROM icon .
In non-XP Windows, double-click the My Computer icon on the desktop and
then double-click the CD-ROM icon .
Note
To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, Msetup4.exe. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact a Canon service representative.