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48 Troubleshooting
Paper Does Not Feed Properly
Cause Action
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 6.
Paper Feed Roller is dirty. You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so
perform this procedure only when necessary.
For details on cleaning the Paper Feed Roller, see “Cleaning the Paper Feed
Rollers (Roller Cleaning)” on page 37.
Paper not loaded properly. Make sure of the following when you load paper in the printer.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation, regardless of the printing
orientation.
z Load the paper with the print side facing UP. Align the right edge of the paper
stack against the Auto Sheet Feeder and slide the Paper Guide so that it just
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 7.
Too much plain paper loaded. You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 7.