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61Safety Precautions
ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS
PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040
z Telephone Device for the Deaf (TDD-1-866-251-3752)
z Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-
828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
defective Product and for a ship-to location for the replacement Product (must include street
address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight
service, prepaid by Canon USA. After receipt of the replacement Product (with instructions and a
prepaid waybill), follow the enclosed instructions on how to ship the defective Product to the
Canon USA repair facility. The defective Product must be returned in the shipping carton in
which the replacement Product was packed and include the reference number, A COPY OF
YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the
problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE DEFECTIVE PRODUCT IN THE
RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK
CARTRIDGE(S) AND TANK(S).
InstantExchange Service expedites, usually by the second business day, the exchange of a
defective Product with a replacement Product, which will normally be shipped the same day if
your request for this service is by 3 p.m. E.T. Monday through Friday, except holidays (three (3)
business day InstantExchange Service for Alaska and Hawaii). Canon USA does not guarantee
expedited shipping service in the event of the occurrence of factors beyond its reasonable
control. The replacement Product you receive may be a refurbished or reconditioned unit and
will be covered for the balance of the period remaining on your original limited warranty. NOTE
THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS
SENT TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU
ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA.
InstantExchange warranty program service is available only during the express limited-warranty
period for your Product and only in the continental United States, Alaska and Hawaii during such
period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.