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iDP3221 User’s Manual
14
CITIZEN
4.6 Eliminating the Paper Jam
1. Turn off the power.
2. Open the printer cover.
3. Cut the paper roll near the paper insertion slot.
4. Move the head springs on either side in the directions of the arrows to unhook them from the hook part of
the chassis, and lift them. (See the figure on the next page.)
5. Remove the platen roller unit by lifting both platen levers.
6. Remove the remaining paper roll completely from the paper passage.
7. Check the direction of the platen roller unit and attach it so that its left end is securely engaged with the
bush guide of the chassis as shown in the figure.
8. While lightly holding the platen unit, hook the head springs on the hooks.
CAUTION:
• Do not carry out this work just after printing because the printing head is very hot.
• Do not move the head springs beyond the movable limits.
• When eliminating remaining paper, do not touch the heating surface of the head with a bare hand or metal
piece.
• When putting back the platen roller unit, be sure to confirm that it is correctly reattached.
• Always turn off the power before removing the platen roller unit.