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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Problem:
DVR Unit is not receiving power, or is not powering up
Check:
• Confirm that all cables are connected correctly.
• Confirm that the power adaptor is securely connected to the back of the unit.
• Confirm that there is power at the outlet:
z Connecting the power cable to another outlet
z Test the outlet with another plugged device (such as an electric calculator or
phone charger)
• If the unit is connected through a power bar or surge protector, try bypassing the bar and
connecting the power directly to the wall outlet.
• Confirm that the unit is powered on (LED indicators on the front should be ON).
Problem:
The image on the DVR does appears, but does not have sound
Check:
• Check the VOLUME
• Check the AUDIO connections to the DVR
• Check the Configurations in the RECORDING MENU.
Problem:
There is no picture appearing on a Channel / Camera is not displaying
Check:
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR and at the Camera
• Try moving the camera to another channel or use another cable