Filter
Top Products
LIMITED WARRANTY
Digimerge Digital Video Recorder (DVR) – 5/3/1 Year Limited Hardware Warranty
Updated 08.12.08
Warranty: Subject to the exclusions, limitations and exceptions, Digimerge warrants to the initial end-user purchaser that this
hardware product is free from manufacturing defects in material and workmanship under normal use for a period of three (3)
years from the documented date of purchase. Digimerge warrants the security certified Seagate SV35 Series Hard Disc Drive
(HDD) for a period of (5) years from the documented date of purchase.
DVR Warranty Details:
The three (3) year warranty period consists of:
• One (1) year over-the-counter replacement warranty covering parts and labor
• Two (2) additional years of repair depot warranty covering parts and labor with proof of RA issued by Digimerge tech
support
Exceptions to the above warranty are:
• DVR components including, but not limited to, moving parts, motors, fans, removable flash memory. These are
warranted for a one (1) year period.
• Data loss – end users are recommended to back up the content of the hard drive on a regular basis.
• Data recovery, consequential damages, incidental damages and costs related to removal and installation of the hard
drive are not covered under this warranty and are not part of the repair or exchange process.
Software & Consumables: All software, accompanying documentation and consumables (including but not limited to fuses and
batteries) provided with or as part of the product are furnished AS IS, and are excluded from warranty coverage. Digimerge is
not obligated to provide the end-user with a substitute product during the warranty period or at any time.
NOTE: Products are subject to continuous improvement. DIGIMERGE Technologies Inc. and its subsidiaries reserve the right
to modify product design, specifications and prices, without notice and without incurring any obligation. Software and firmware
are subject to updates from time to time.
For valid warranty claims made during the warranty period, upon proper proof of purchase (which is defined as a “valid form
of a bill of sale or receipt from an authorized retailer or distributor showing the original date of purchase”), defective products
will, at the sole discretion of Digimerge, be repaired or replaced with equal or better product in terms of hardware features
without charge if all the conditions set forth in this warranty are met. Any products repaired or replaced within the warranty
period, shall be warranted by Digimerge to the initial end-user purchaser for 90 days from the return shipment date, or the
remainder of the warranty term, whichever is longer. Repairs are warranted for 90 days outside the original warranty period.
Products and parts, at Digimerge’s sole discretion, may be replaced with new or refurbished items, and the products and parts
replaced become the property of Digimerge. Product returned to Digimerge must be properly packaged in its original
packaging (or packaging providing the product with protection equivalent to the original packaging) and sent, with the postage
charges prepaid via a shipping method that provides for tracking of your package, to the address provided at the time the
Return Authorization was requested. The customer is responsible for all shipping costs associated with the return of the
defective products for warranty service to Digimerge warranty/repair depot facilities. Products will be returned to the end-user
freight prepaid. Digimerge reserves the right to replace the original hard drive with an equivalent one.
Exclusions and Limitations: Any of the following will void this warranty:
1. Installation or use of the product other than strictly in accordance with the instructions contained in the product’s
instruction manual;
2. If the product is subjected to operating conditions (including atmospheric, moisture and humidity conditions) outside
of the acceptable conditions specified in the product's instruction manual;
3. If the product is subjected to misuse (not adhering to instructions supplied with the product), negligence, modification
(of hardware, firmware or software) or abuse;
4.
If the product is subjected to electrical short circuits or transients, accident, fire, flood or Acts of God;
5. Adjustment, maintenance or repair of the product other than in accordance with Digimerge approved procedures; and
6. Use of replacement parts other than those specified by Digimerge.
7. If the products original identification (trademark, serial number, model number) markings have been removed,
defaced or altered.