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5.2 Troubleshooting Checklist
ScanSnap fi-5110EOX Operator's Guide 87
Troubleshooting
5
Scanning is not started. Is the USB cable connected
correctly?
Connect the USB cable correctly. (When a
hub is used, check the hub’s power supply.)
Does the LED light blink
repeatedly?
Disconnect and then re-connect the AC cable
and AC adapter.
Is ScanSnap Manager
started?
(If ScanSnap Manager is
started up successfully, the
"ScanSnap Manager" icon
appears on the task
tray.)
If the "ScanSnap Manager" icon is not dis-
played, select from the [Start] menu [Pro-
grams] - [SnanSnap Manager] - [ScanSnap
Manager] to start up ScanSnap Manager.
Is ScanSnap Manager run-
ning normally?
(If ScanSnap Manager is
not running normally, the
"ScanSnap Manager" icon
in the task tray is displayed
as .
Please perform the following:
1. Disconnect and re-connect the AC cable
and AC adapter. If this does not change
the state, perform step 2.
2. If a USB hub is being used, directly con-
nect ScanSnap to your PC.
If this does not change the state, perform
step 3.
3. Restart your PC.
If none of the above operations resolves the
problem, uninstall and re-install ScanSnap
Manager.
Is the "Scan and Save Set-
tings" window still dis-
played?
Close the "Scan and Save Settings" window,
and scan the document.
Vertical lines appear in
the printed image.
Is the inside of the ADF
dirty?
Clean the inside of the ADF following the
instructions in "6 Daily Care" (page 91).
The printed image
shifts or is distorted.
Is the document loaded cor-
rectly?
Load the document correctly.
The image is printed
white or dark.
Is for B&W scanning under
[Option...] the setting
"Brightness" in the [Scan-
ning] tab set extremely Light
or Dark?
Adjust "Brightness" at [Scanning] - [Option...]
in the "Scan and Save Settings" screen.
Symptom Check This Item Remedy
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