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Symptom Possible Causes and Actions Taken
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Multicast images do not play. ● Start manual multicast streaming from the
[Multicast] page of the camera.
●
When you receive multicast streaming using the
Built-in Viewer, check to see that multicast address
and port number matches between the [Multicast]
page of camera and the Built-in Viewer settings.
Also, use the multicast streaming on the network
supporting the IGMPv2.
● Multicast streaming may be blocked by the
Windows 7 Firewalls. In that case, you can go
through the firewalls as follows.
A Select [Start] - [Control Panel] - [System and
Security].
B Open [Check firewall status] under [Windows
Firewall].
C Open the [Advanced] menu and select
[Inbound Rules] - [New Rule].
D In [New Inbound Rule Wizard], select AportB
in [Rule type].
E In [Protocols and Ports], enter the port
number for ASpecific local portsB.
F Selects AAllow the connectionB in [Actions].
G Selects applicable conditions in [Profile].
H Register an arbitrary character string for the
ANameB in [Name].
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The frame rate of displayed
videos is low.
● When you are using the Built-in Viewer, check
the viewer settings.
● If the network has a narrow bandwidth, the frame
rate will be limited.
● If you set the video distribution setting to AClient
NumberB and if the number of streaming
requests increases, the images are distributed at
a frame rate lower than the preset rate.
● If the distribution capability (A Page 5) is
exceeded, images are distributed at the lower
frame rate so that the upper quantity limit of
distribution data is not exceeded.
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A white zone appears in the
Built-in Viewer.
●
If you set up Internet Explorer as follows, some
Internet Explorer graphics may not appear and will
be left white on some computers. In such a case,
you can display Internet Explorer graphics
normally by selecting as follows.
If you select [Start] - [Control Panel] - [Appearance
and Personalization] - [Display] - [Make text and
other items larger or smaller] and select "100%
(default)", the normal drawing will start.
–
When 3D DNR is used, an
afterimage appears.
When you use 3-dimensional noise reduction, in
principle, an afterimage can appear if you shoot a
moving object, however it is not a camera
malfunction.
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