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AXIS 2100 User’s Guide Troubleshooting
43
Problems, Possible Causes and Remedial Actions
Symptoms Possible causes Remedial actions
The AXIS 2100 cannot be
accessed from a browser.
The IP address is already
used by another device.
1. Disconnect your AXIS 2100 from the network.
2. Run the PING utility (as described in PINGing Your IP
Address, on page 42) and follow the appropriate
recommendations.
Note: The assigned IP number can be assumed valid if the
PING utility returns “request timed out” - in which case you
should set the IP address again, power on the AXIS 2100
and then try accessing the unit again.
The IP address is located
on a different subnet.
Run the PING utility (as described in PINGing Your IP
Address, on page 42). If the utility returns “no response” or
similar, the diagnosis is probably correct - you should then
proceed as follows:
In Windows 95/98 or Windows NT/2000, check that the IP
address for your AXIS 2100 is on the same subnet as your
workstation:
1. Click "Start", "Settings", "Control Panel" and "Network".
2. Specify the TCP/IP adapter and click on “Properties”. In
Properties, click "IP Address".
3. Check that the first 3 numbers in the IP address of your
AXIS 2100 match the first 3 of your workstation. If not,
your AXIS 2100 may be on a different subnet and the IP
address cannot be set from this workstation. Please
contact your network administrator
In Windows 95, the ARP
table was empty when
you tried to set the IP
address.
If the table is empty, re-install the product ensuring that the
IP address for your own PC is also used. Type
arp -a to
view the ARP table.
Note: The AXIS IP Installer provides a good alternative to
ARP.
Possible problem with
your proxy server.
Try disabling the proxy default in your browser.
Other networking prob-
lems.
Try replacing your network cable.
Test the network interface of the product by connecting a
local computer to the unit, using a standard Crossover
(hub-to-hub) Cable.
If the above actions don’t solve the problem, the AXIS 2100
may be faulty. In this case, try to localize the problem by
connecting the AXIS 2100 to the serial port of a local com-
puter, using the supplied Null Modem Cable; and report
your findings to your local distributor.