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AXIS 2100 User’s Guide Troubleshooting
45
Note: If you still have a problem after reading this information, please contact your reseller or check the
FAQ on the Axis Website at www.axis.com.
A series of broad vertical
white lines appears
across the image.
The CCD sensor
becomes overloaded
when the light is too
bright. This can happen
e.g. with sunlight reflexes.
Direct exposure to extreme sunlight or halogen light may
cause serious damage to the CCD sensor. Reposition your
AXIS 2100 in a more shaded location immediately.
Note: damage caused to the AXIS 2100 through over expo-
sure to direct sunlight or halogen light is not covered under
the product warranty.
Bad focus. Focus has not been cor-
rectly adjusted.
Referring to the on-line help, adjust the White Balance set-
ting and then try resetting the camera focus again using the
Focus Assistant, as described in Adjusting the Camera
Focus, on page 32.
No adaptor fitted with
your C-type lens.
If you have previously replaced the supplied CS-type lens,
you may have inadvertently installed a C-type lens without
first fitting the required adaptor. See also page 34.
Noisy images. Video images may be
noisy if you are using the
AXIS 2100 in a very low
light environment.
To solve this problem, you need more light. The perfor-
mance of the camera is best in 100 - 3.000 lux.
You may wish to consider replacing the basic lens with a
more sensitive lens (Lower F-number), if the lighting condi-
tions within the installation area cannot be improved.
Poor quality images. The display properties
are incorrectly configured
for your desktop.
Open the Display Properties in your desktop and configure
your display to show at least 65 000 colors, i.e. at least
16-bit.
Note: Using only 16 or 256 colors on your computer will
produce dithering artifacts in the image.
No images available in
your browser application.
ActiveX disabled. If you are using Microsoft Internet Explorer, ensure that
ActiveX has not been disabled in the Internet Options
menu. Alternatively, use the Java Applet for viewing images.
Symptoms Possible causes Remedial actions