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Troubleshooting AXIS 2100 User’s Guide
44
No access via modem
connection.
Incorrect settings. Access the camera via the network or the null modem cable
and check the settings.
Bad connection. Check all cables and ensure that the phone line is working.
Faulty modem. Check the modem.
No access via the Null
Modem Cable.
Incorrect modem/dial-up
settings.
Check the settings, especially the ports and the communi-
cation speed.
Incorrect use of the cable. The null modem cable is not intended for use as a serial
connection for the AXIS 2100, i.e. it cannot be used to run
the AXIS 2100 as a "PC camera".
The Power indicator is not
constantly lit.
Faulty power supply. Verify that you are using an AXIS PS-D power supply.
The Network indicator
displays red.
Faulty cabling. 1. To verify that the cables are functional, PING the address
of a known unit on your network.
2. If the cabling is OK and your network is reachable, you
should receive a reply similar to this:
...bytes = 32 time = 2 ms,
The Active and Network
indicators are flashing
every 0.5 seconds.
Hardware failure. Contact your Axis dealer.
Your AXIS 2100 works
locally, but not externally.
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
The Internet site is too
heavily loaded.
Configure the AXIS 2100 to upload your video images to an
FTP server or an ISP.
No image using Refresh
and/or slow updating of
images.
Requests for images of
varying size and resolu-
tion place a greater
demand on the available
file space within the AXIS
2100.
Ensure that all the clients accessing the images are using
the same image resolution and compression.
For large numbers of clients, configure the AXIS 2100 to
upload your images to an FTP server or an ISP.
Symptoms Possible causes Remedial actions