Filter
Top Products
91
■ Make sure Windows 98 SE, Me, 2000, or XP was preinstalled on your system.
The USB Printer Device Driver may not install correctly if you’ve upgraded from
Windows 95.
■ Make sure the USB Controller is working properly in Device Manager. See your
Windows help system for details. If it’s not working, contact your computer
manufacturer.
■ If you’re printing over a network, see Setting Up Network Printing for
instructions on configuring your PictureMate software for use on a network.
Printing Problems
PictureMate is on, but nothing prints.
■ If you’re printing from your computer, make sure the USB cable is connected
securely at both ends and that the cable meets the requirements in System
Requirements.
■ If you’re printing from your computer, check to see if PictureMate is causing the
problem, as described in Running a Printer Check. If the check page prints, make
sure your software is installed correctly.
■ If you’re printing on a network, see Setting Up Network Printing for instructions
on configuring your PictureMate software for use on a network.
PictureMate sounds as though it is printing, but nothing prints.
■ Make sure the print head nozzles are not clogged. To clean the print head, see
Improving Print Quality
.
■ PictureMate won’t operate properly if it’s tilted or at an angle. Place it on a flat,
stable surface that extends beyond the base in all directions.
PictureMate makes noise when you turn it on or after it has been sitting for
awhile.
PictureMate is performing routine maintenance.