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Troubleshooting, maintenance, support
This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your GE Security product and offers technical support contacts in case you need
assistance. See Contacting technical support on page 67.
Troubleshooting your Legend system
Common programming issues
Is the programming interface not responding?
• First, reboot the camera with the keypad using the procedure in Rebooting the dome on page 63.
• If that doesn’t work, then reset (cycle) the power to the dome by turning the power off then on.
Forget your passcode?
If you forget the passcodes for a dome, you will need to send the dome back to the factory so that it can be reset
by the factory with no passcodes.
Is the programming interface not opening?
Contact technical support. See Contacting technical support on page 67 for web, e-mail, fax, and phone
information.
Is the programming interface not closing?
Reset (cycle) the power to the dome by turning the power off then on.
Maintenance
Reloading or updating the software
There are two ways to reload or update the software in your dome. One way is using the Firmware Update
feature from the programming interface. The other way is using a web browser. The web browser method is
explained here. To use the Firmware Update feature, see Firmware Update screen ( System | Firmware
Update ) on page 61.
To reload or update software using the http method:
1. Make sure that the computer that you are using for the server has the same subnet address as the dome.
The default addresses are:
CAUTION
CAUTION
For all installations, heed these cautions:
• DO NOT interrupt the reload/update purpose until it has completed. Don’t use the keypad, don’t
break the network connection, and don’t cycle the power to the dome.
• When flashing software upgrades to the dome over a standard IP network via the dome's Ethernet
connection, ensure that the network is secured from unauthorized access. Like all Ethernet
connections, the dome's Ethernet connection has no security against unauthorized access. You
may consider connecting the Ethernet cable only when you are flashing the dome, unless you
have the dome connected to a secure, isolated network.