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After you have clicked Send File, the reload/update can continue processing in one of two ways:
• In most cases, a notice will appear on the monitor screen saying that the update is in progress,
while another message appears on the computer screen in Internet Explorer saying that the
update is proceeding successfully.
• In some cases, the camera may not have enough memory to process the reload/update files. In
which case, a camera memory low message is displayed. If you get this message, the camera
will automatically reset (reboot) itself and when it is again displaying live video, you will need
to go back to the address box in Internet Explorer and reselect the dome’s IP address with the
correct file extension, which should now appear beside the IP address. The reload/update
should process normally after selecting the update file this second time.
Contacting technical support
For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and
any other documentation provided. If you still have questions, you may contact technical support during
normal business hours (Monday through Friday, excluding holidays, between 6 a.m. and 5 p.m. Pacific Time).
Note: Be ready at the equipment before calling for technical support.
Online publication library
Another great resource for assistance with your GE Security products is our online publication library,
available to all of our customers on our website. To access our publication library, go to our website at the
following location:
http://www.gesecurity.com
In the Tools area at the top, click the Publication Library link then select Video Surveillance. After you register
and log on, you may search through our online library for the documentation you need.
1
Sales Technical support
Phone:
Toll-free: 888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii; Puerto Rico; Canada).
Outside the toll-free area: 503.885.5700.
E-mail
info@gesecurity.com generaltech@ge.com
Fax
800.483.2495 541.752.9096 (available 24 hours a day)
1. Many GE Security documents are provided as PDFs (portable document format). To read these documents, you will need
Adobe Acrobat Reader, which can be downloaded free from Adobe’s website at www.adobe.com.