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Troubleshooting Flowcharts - PC Connect Section
No
Yes
No
No
No
Yes
Yes
Yes
From the Self-Test
Section
Can standard
ASCII text be printed
(dir, edit)?
Print ASCII text?
Return for service. See
“CKK100 “ and “CKK105”
customer codes.
Print from
an MS Windows
Application?
At this point, the
printer should be
operating normally.
However, if it is not,
return it for service
along with a complete
description of the
problem.
PC Connect Section
1. Check that the driver version is correct.
2. Check the configuration in the MS Windows control panel.
Print from MS
Windows?
Return printer for service and
document the error and its
symptoms. See “Warranty and
Support Information” for
customer code information.
1. Reconnect the interface cable.
2. Try another interface cable.
3. Verify the printer and computer are properly configured.
4. Try the printer with another computer.