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HP DeskJet Printer Family Customer Codes (Cont.)
Customer
Code
Failure
Keywords
Failure
Description
MEDIA HANDLING
CMM100 No Media Pick-Up Paper/envelope/transparency not loading
CMM105 Multiple Pick Several sheets/envelopes are picked together
CMM110 Incomplete Load Sheet/envelope loads then stops or media slips
CMM115 Media Jams Sheet/envelope/labels stuck inside of
product/obstruction
CMM120 Skewed/Slanted Page Sheet/envelope loads unevenly
CMM135 Media Eject Problem Sheet/envelope fails to eject
CMM140 Continuous Media
Feed
Continuously picks and feeds media
CMM150 Tracks on Media Excessive force on pinch wheels causes tracks on
media
PRINT/IMAGE
QUALITY
CGT100 Missing Dots White line or streak through text or graphics, partial
characters
CGT105 Fuzzy/Blurred/Wavy or
Unusual Print
Overspray of dots or print appears wavy or
compressed or faded
CGT110 Vertical Misalignment Table columns of text/vertical lines are not well
aligned (bi-directional shift)
CGT115 Underlines or Streaks
in Printing
Prints extra lines across media when printing self-test
CGT120 Incomplete/Faded
Print
Parts of printed characters are missing on self-test or
print is faded
CGT125 Won’t Print Carriage moving but not printing
CGT130 Wrong Colors Printing wrong colors or ink appears mixed
CPG115 Hardware Banding Printed page exhibits banding in print not caused by
the print cartridge
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