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HP DeskJet Printer Family Customer Codes (Cont.)
Customer
Code
Failure
Keywords
Failure
Description
CARRIAGE
PROBLEMS
CCP100 Left-Side Collision Carriage slams to left side and stays there
CCP105 Right-Side Collision Carriage slams to right side and stays there
CCP120 Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs
CCP125 Pen Won’t Lock Pen cartridge won’t lock in carriage
COMMUNICATION
CKK100 I/O Port Fail Serial or parallel Input/Output from PC fails to
print...not cable or PC
CKK105 LAN/MIO Fail Local Area Network communications failed
PRINT
CARTRIDGE (PEN)
CTT105 Leaking Pen Print cartridge has leaked in printer and damaged
printer
CTT110 Rejects Cartridge Printer rejects cartridge or cartridge will not install
properly
CTT120 Short Pen Life Cartridge life not to specifications
MISCELLANEOUS
CYD100 Loose/Damaged part Broken, scratched, damaged or loose part
CZZ000 NTF No trouble found