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H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e
Printer Return Instructions
If the printer needs to be shipped, be sure it is packed in a protective
carton. Hewlett-Packard recommends that the original shipping container
be saved for this purpose. In-transit damage is not covered by the
warranty. It is suggested that shipments are always insured.
When either a customer or reseller calls HP to arrange for service, the HP
Corvallis Service Center will dispatch a premium carrier to pick up the
product at the reseller or customer location. The printer will be delivered to
HP, at HP’s expense, using second day delivery. The customer or reseller
must still package the printer for shipment.
Once the printer is repaired, HP will ship it to the customer or reseller
location using second day delivery.
You can help assure effective servicing of your customer's printer by
following these guidelines:
Procedure:
1. Follow the troubleshooting instructions in this manual to make
certain the malfunction is in the printer and not the result of an
interface error or a malfunction in the computer or software. If
possible, identify the defective area or function.
2. If you determine that repair is required, please provide the following
with the printer when returning the printer for service:
a. Printout a copy of the “HP Printer Repair Sheet.” (For
information regarding printouts, see the note at the top of the
HP Printer Repair Sheet.)
b. Determine the appropriate customer code from the Printer
Repair Feedback Information section which follows.
c. Fill out the repair sheet. Include specific information, such as
the configuration at the time of the malfunction, the type of
interface cable, a description of the computer or host, and a
description of the software application in use.
d. If purchased through a Hewlett-Packard reseller, include a
copy of the sales slip or other proof of purchase to establish
the warranty coverage period.