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Troubleshooting Flowcharts - Macintosh Connect Section
Macint osh Conne ct Sect ion
From the Self-Test
Section
Prints from a
Macintosh Computer?
Yes
Print ok?
Return for Service. See
“CKK100 “ and “CKK105 "
customer codes.
At this point, the printer
should be operating
normally. However, if it
is not, return the printer
for service and
document the error and
its symptoms. See
“Warranty and Support
Information” for
additional customer code
information.
No
Yes
1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).
2. If AppleTalk, verify that AppleTalk is active in the Chooser.
3. If connected serially, verify that AppleTalk is inactive in the Chooser.
4. Verify the correct port is selected in the Chooser.
5. Reconnect the interface cable.
6. Try another interface cable.
7. Try the printer with another computer.
No