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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before
calling Lorex Technical Support:
Error Possible Causes Solutions
• System is not
r
eceiving power, or is
not powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
c
onnected to the back of the unit
• Cables are connected, but
sys
tem is not receiving sufficient
power
• Confirm that the system is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
su
rge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(
such as an electric calculator or phone
charger)
• Remote control is
n
ot detected by the
system
• Battery in the remote control is
drained
• Install two fresh AAA alkaline batteries in the
remote control
• There are no batteries in the
remote control
• Hard drive is not
de
tected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive
cables are firmly connected
• There is no hard drive in the
sys
tem
• Open the housing and install a 3.5" SATA hard
drive
• Hard drive is full
(
0%) and the unit is
no longer recording
• Overwrite is not enabled • From the Main Menu, select
DEVICE
>HDD>Overwrite. Select Enable and click
Apply