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Troubleshooting
Troubleshooting (cont’d.)
Error Possible Causes Solutions
• Mouse not detected
by system
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to the USB Mouse
port on the front panel
• Mouse is not connected to the
system
• System needs to be reset • Power off the system (disconnect power cable).
Firmly connect a USB mouse to the USB Mouse port
on the front panel of the system. Reconnect the
power cable to the DC 12V port on the rear panel.
• There is no picture
on selected channels
/ camera picture is
not being displayed
• Camera cables are loose or
have become disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system
and at the camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO connections to the DVR
• Audio channels are disabled in
the system menu
• Check the Configurations: Main Menu
>Record. In
the Audio drop-down menu, select Enable, and click
Apply
• Volume on external speakers
(not included) is low or off
• Increase volume on external speakers (not
included)
• The system beeps
at startup
• The beep at startup is normal
• The system beeps
during motion
detection
• Motion detection is enabled, but
the alarm buzzer is activated
• Open the Main Menu and click DEVICE
>Alarm
• In the Buzzer drop-down, select Off. Click apply.
• I am not receiving
email notifications
• Email notification is disabled • Open Main Menu
>Device>Alarm. Click the Email
Setup button. In the Email drop-down menu, select
Default. Enter the Sender and receiver email. Click
Apply.
• Default setting is disabled, but
you have not entered your own
SMTP information
• If you want to use your own SMTP server, deselect
the Default box, and enter your SMTP Server
address, Port, User name, and Password in the
respective fields