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Troubleshooting
63
Troubleshooting
Check the following items prior to submitting the
equipment for repair. If the problem persists, contact
your nearest Sony dealer.
Camera
While Taking Pictures
Camera LCD
Printing
Symptom Cause/Solution
The camera does
not enter standby
mode even if the
on/standby switch
is set to
1 (standby).
• The camera’s internal processing is
taking a long time.
tWait a while. If the power still does
not enter standby mode, disconnect
the power cord or remove the
batteries.
The on/standby
switch of the
camera is set to
? (on), but the
camera and printer
are not connected.
• The power of the printer is not turned on.
tTurn the printer on, and then turn the
camera on.
• The Bluetooth module of the camera or
printer is turned off.
tTurn on both of the modules. (See
“Setting the Module Power” (on
page 55).)
• “NO PRINTER” appears.
tThe registration of the printer is
cancelled. Register the printer. (See
“Adding/Registering a Printer” (on
page 57).)
The standby lamp
is lit orange or red,
and the camera
does not operate.
tThis is a problem with camera. Contact
your nearest Sony dealer.
Symptom Cause/Solution
A picture is not
taken when the
release button is
pressed.
• The mode switch is not set to .
tSet the mode switch to .
• Image data storage is in progress or the
flash is charging (the standby lamp is
rapidly flashing orange).
tWait until the standby lamp lights
orange.
• The memory is full (the standby lamp is
flashing orange).
tCheck the indication for the
remaining number of pictures that can
be taken. If it is zero, erase any
pictures that are not needed.
tSet AUTO ERASE to ON.
The flash does not
fire.
• Flash Mode is not set appropriately.
tSet FLASH MODE in the menu to
, or . (See “Selecting the Flash
Mode” on page 33)
• The external flash is not lighting
properly.
tSet FLASH MODE in the menu to
, or . (See “Selecting the Flash
Mode” on page 33)
• The batteries are dead.
tConnect the camera to an AC power
source, or charge the batteries.
• The life of the flash is used up.
tContact your nearest Sony dealer.
Symptom Cause/Solution
If the camera is
used in a cold
location, residual
images may
appear on the
LCD.
Black spots may
appear or red,
blue, green, or
other color spots
may remain on the
LCD.
• This is a normal phenomenon associated
with LCDs.
tThis is not a malfunction.
A printer icon
appears in the
center of the LCD,
and the camera
does not operate.
• The printer is printing a picture.
tWait until printing finishes and
perform the operation again.
The display image
freezes for a while
after data
transmission ends.
• Paper is being fed to the printer.
tThe display image will change when
the paper finishes feeding and printing
begins.
Symptom Cause/Solution
Pictures do not
print, even if the
PRINT button is
pressed.
• The camera is set to Shooting mode.
tPictures can only be printed from
auto-review display or Playback
mode.
• The print queue function is enabled.
tPrint using the print queue function,
or cancel this function. (See “Using
the Print Queue Function” on page
36)
Symptom Cause/Solution