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Troubleshooting
67
Error Messages
Some of the above error messages for the camera disappear after the problem is solved, and some do not. If an error
message does not disappear after you solve the problem, press the MENU button to clear it.
Camera Printer Cause/Solution
SET MEDIA SET NEW RIBBON
PUSH [EXEC]
• The print cartridge is not installed properly.
tInstall the print cartridge properly, and press the EXEC button.
• The print cartridge has run out.
tReplace the print cartridge, and press the EXEC button.
SET PAPER
PUSH [EXEC]
• The paper tray is not installed.
tInstall the paper tray, and press the EXEC button.
• The print paper has run out.
tInsert print paper, and press the EXEC button.
CHECK PRINTER MEDIA MISMATCH
PUSH [EXEC]
• The print paper and print cartridge do not match.
tInsert the correct print paper and press the EXEC button.
PAPER JAMMING
REMOVE PRINTS
• There is a print paper jam.
tRemove the jammed paper, and try printing again. (See “Removing Jammed
Paper” on page 65)
REMOVE PRINTS
PUSH [EXEC]
• Print paper remains in the ejection slot.
tRemove the paper tray, remove the print paper, and then press the EXEC
button.
BLUETOOTH ERROR
SERVICE CALL
• There is a problem with the Bluetooth function.
tContact your nearest Sony dealer.
PRINTER ERROR
PLEASE RETRY
• An error has occurred with the printer.
tTry printing again.
PRINTER ERROR
SERVICE CALL
• There is a problem with the printer.
tContact your nearest Sony dealer.
— • The menu is displayed in the operation display on the printer.
tEnd the menu operation, and display the READY screen.
— • The printer is not connected correctly.
tRestart the camera and printer, and then try again.
TRANSMISSION
FAILED!
— • Print data failed to transmit.
tRestart the camera and printer, and then try the operation again.