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DEFINITY Enterprise Communication Server Release 9
Getting Started with the Avaya R300 Remote Office Communicator
Issue 1
November 2000
Maintaining and Troubleshooting the Avaya R300
91Troubleshooting
6
The following example shows a registration attempt that has timed out for DCP port 1
(endpoint 4). This would have been caused by a bad IP connection from the Avaya R300
to the DEFINITY C-LAN, or a problem internal to the DEFINITY or C-LAN. Three
time-out messages printed because the Avaya R300 retries the registration three times.
■ h323ReceivedRegRequest endpoint 4
■ allocSignalingPort: allocated port 7018
■ RAS Address for endpoint 4 = 870996df
■ h323GRQTimeout for endpoint 4
■ RAS Address for endpoint 4 = 870996df
■ h323GRQTimeout for endpoint 4
■ RAS Address for endpoint 4 = 870996df
The next example shows a registration attempt for DCP port 1 (endpoint 4) that was
Gatekeeper Rejected. This would happen if the extension number associated with DCP
port 1 on the Avaya R300 was not an administered station on the DEFINITY.
■ h323ReceivedRegRequest endpoint 4
■ allocSignalingPort: allocated port 7038
■ RAS Address for endpoint 4 = 870996df
■ Received data on connection 4
■ Received Gate Reject
■ freeSignalingPort: freed port 7038
This last example depicts a registration attempt for DCP port 1 (endpoint 4) that was
Register Rejected. This would happen if any of the following were true.
1. The IP address for the Avaya R300 on the DEFINITY Node Names was incorrect.
2. The extension number associated with DCP port 1 on the Avaya R300 was
correctly administered on the DEFINITY, but the security code for the DEFINITY
station does not match the password for the station on the Avaya R300.
3. Another Avaya R300 station, IP telephone, or IP softphone is registered with that
extension number. If you type status station at the DEFINITY, and the “Service
State” field is anything other than “No hardware assigned,” then another endpoint
already registered this extension number. The other endpoint must unregister
before the Avaya R300 will be able to register using this extension number.
■ h323ReceivedRegRequest endpoint 4
■ allocSignalingPort: allocated port 7004
■ RAS Address for endpoint 4 = 870996df
■ Received data on connection 4
■ Received Gate Confirm
■ Address for registration is c00b8280:6b7