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Solving Problems 105
Where To Get Help
If you need help with your printer or EPSON RAW Print, see the information below.
For help with other software that came with your printer, see page 106.
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and
7 AM to 4 PM, Saturday.
■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Please have the following information ready:
■ Product name (Epson Stylus Photo R2400)
■ Product serial number (located on the back of the printer and on its box)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem
Service Access
World Wide
Web
From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your Epson SoundAdvice Express
Code is 70630. Use this code to quickly select the Epson Stylus Photo
R2400 in SoundAdvice.
SM