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troubleshooting
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troubleshooting
Your HP Photosmart printer is designed to be reliable and easy
to use. This section offers tips and advice for addressing
frequently asked questions. Before you begin, make sure:
• All the cable connections between your printer and
computer are secure.
• You are using the most recent version of the software. Go
to www.hp.com to check for software updates. See the HP
Photosmart Software Setup & Product Support booklet that
came with your printer for contact information.
Windows PC connection problems
If you are using your HP Photosmart printer with a Windows
PC, the printer requires a continuous connection to the
computer. The computer uses this communication link to receive
feedback from the printer.
If the connection between your Windows PC and your HP
Photosmart printer is lost, a warning message appears on your
computer screen.