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basics guide
32
Windows PC only
I have connected
my printer using a
USB cable, and
when I try to print I
get a message
saying THERE WAS
AN ERROR
WRITING TO
DOT4.
There is a problem
with the USB
connection.
Try the following:
• Unplug the USB cable from the
computer, then plug it in again.
• Make sure the cable is securely
attached to both the computer and to
the USB port on the back of the printer.
• Restart your computer.
Windows PC only
When I connect a
USB cable between
the printer and my
computer, the New
Hardware Wizard
does not appear.
(continued on next
page)
You may not be
using Windows 98,
2000, ME, or XP.
Make sure your computer’s operating
system is Windows 98, 2000, ME, or XP
and that your computer is connected to
the USB port on the back of the printer
using a USB cable.
Your USB cable
may not be working
or may not be
connected
properly.
Try the following:
• Make sure the USB cable is securely
attached to both the computer and to
the USB port on the back of the printer.
• Disconnect, then reconnect the USB
cable from your printer.
• Unplug the power cord from the
printer, then plug it in again.
• If you are still having problems, try
using another USB cable.
The USB cable is
too long.
Make sure you are using a USB cable
length that is supported by your printer.
For more information, see specifications
on page 53.
Problem Possible cause Solution