Filter
Top Products
troubleshooting: printing problems
39
printing problems
The Print light is
blinking red.
An unrecoverable
error has occurred.
Try the following:
1 Turn the printer off. Unplug the printer’s
power cord, wait one minute, then plug
it in again. Turn the printer on.
2 If this does not work, check
www.hp.com or contact HP Support
and Services. For contact information,
see the Software Setup & Product
Support booklet that came with your
printer.
Windows PC only
The broken
connection memory
card icon appears
in the taskbar.
There is a
connection or
communication
problem between
the printer and the
computer.
Click the memory card icon, then click
Connect in the dialog box. If there is still a
connection problem, try the following:
• Check that the USB cable is securely
attached to both the computer and the
USB port on the back of the printer.
• Unplug the USB cable from the
computer, then plug it in again.
• Unplug the power cord from the
printer, then plug it in again.
The printer cannot
recognize the file
on the memory
card.
Your memory card
contains file types
the printer cannot
read.
Set your camera to save the photos in file
types the printer supports. For a list of
supported file types, see the specifications
section of the Printer Help. For instructions
on setting your camera to save specific
file types, see the documentation that
came with your camera.
Problem Possible cause Solution
Problem Possible cause Solution
Photo paper does
not feed into the
printer correctly.
(continued on next
page)
The photo tray is
not engaged.
Engage the photo tray by moving the
photo tray slider away from you until it
stops against the edge of the paper.