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troubleshooting: USB connection problems
31
When I connect a
USB cable between
the printer and my
computer, I get an
error saying YOU
HAVE
CONNECTED
YOUR COMPUTER
TO THE PRINTER’S
FRONT USB PORT.
You have
connected your
computer to the
camera port on the
front of the printer.
This port should
only be used to
connect an HP
direct-printing
digital camera to
the printer.
Try connecting the USB cable to the USB
port on the back of the printer.
If you were installing the printer software
when you received the error message, try
the following:
Windows PC
1 Uninstall the printer software. Insert the
printer software CD into your computer,
click Remove HP Photosmart software,
then follow the instructions on your
computer screen.
2 When the uninstall is complete, restart
your computer.
3 Connect the USB cable to the USB port
on the back of the printer.
4 Reinstall the printer software. For
instructions, see the Software Setup &
Product Support booklet.
Macintosh
1 Uninstall the printer software. Insert the
printer software CD into your computer,
select Uninstall from the Installer, then
follow the instructions on your
computer screen.
2 When the uninstall is complete, restart
your computer.
3 Connect the USB cable to the USB port
on the back of the printer.
4 Reinstall the printer software. For
instructions, see the Software Setup &
Product Support booklet.
Problem Possible cause Solution