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troubleshooting: USB connection problems
33
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Windows PC only
When I connect a
USB cable between
the printer and my
computer, the New
Hardware Wizard
does not appear.
You may not have
USB enabled.
Unplug the power cord and the USB cable
from the printer, then plug them in again.
OR
Try the following:
1 In Windows 98, 2000, or ME, click
Start, Settings, Control Panel. In
Windows XP, click Start, Control Panel.
2 In Windows 98, 2000, or ME, double-
click the System icon. In Windows XP,
click Performance and Maintenance,
then click the System icon.
3 In Windows 98, 2000, or ME, click the
Device Manager tab. In Windows XP,
click the Hardware tab, then click
Device Manager.
4 Click the (+) icon next to the Universal
Serial Bus Controller option. If you see
a USB host controller and a USB root
hub listed, USB is probably enabled. If
you do not see these devices listed,
refer to your computer’s documentation
or contact the computer manufacturer
for more information on enabling and
setting up USB.
Problem Possible cause Solution