Filter
Top Products
basics guide
30
USB connection problems
Problem Possible cause Solution
My printer is
connected with a
USB cable through
another USB device
or a hub and when
I try to print I get an
error message.
Your printer may
not be getting good
data from the other
device or hub.
OR
Two-way
communication
between the printer
and the computer
was interrupted by
another device
attached to the hub.
Try the following:
• Connect the printer directly to the USB
port on the computer.
• Make sure the USB cable is securely
attached to both the computer and to
the USB port on the back of the printer.
• Try disconnecting other USB devices
from the hub and print your document
again.
The USB cable is
too long.
Make sure you are using a USB cable
length that is supported by your printer.
For more information, see specifications
on page 53.