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troubleshooting: printing problems
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See the HP Photosmart Printer Help for more information on:
• Printing a diagnostic page
• Software problems
• USB connection problems
•Printer problems
•Printing problems
• Error messages
The paper type is
set to Automatic,
but the printer does
not use the best
print mode for the
paper.
The paper may be
marked, scratched,
or wrinkled.
OR
The paper may be
dark in color or
contain metallic
fibers.
If the paper is damaged, dark in color, or
contains metallic fibers, the sensor may
not detect paper type and size accurately.
Make sure the paper is clean and free of
scratches or wrinkles, is light-colored, and
does not contain metallic fibers.
Windows PC
• Select the appropriate paper type on
the Quality tab of the printer Properties
dialog box.
Macintosh
• Select the appropriate paper type on
the Paper Type/Quality panel of the
Print dialog box.
The paper may be
letterhead or
stationery with a
preprinted pattern
at the top edge.
Set the paper type manually instead of
selecting Automatic.
Problem Possible cause Solution