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troubleshooting: printing problems
41
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previous page)
No page came out
of the printer.
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page)
There may be a
paper jam.
Try the following:
• Check the LCD for instructions.
• Remove the paper from the IN tray and
the OUT tray.
• If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the
printer.
If the paper is still jammed, try the
following:
1 Turn the printer off.
2 Unplug the printer. Open the rear
access door by turning the knob
counter-clockwise. Remove the door.
3 Gently remove the jammed paper from
the printer, then replace the rear access
door.
4 Plug the printer back in and turn it on.
5 When you have cleared the paper
jam, print your document again.
If you experience paper jams when
printing on 4 x 6 inch (10 x 15 cm)
photo paper, try the following:
• Insert the photo paper as far as it will
go into the photo tray.
• Load one sheet of photo paper at a
time.
The print cartridge
cradle may be
stuck.
Try the following:
• Check the LCD for error messages.
• Remove any paper from the print
cartridge cradle’s path, then press the
OK button.
A problem may
exist with one of the
print cartridges.
Try the following:
• Check the LCD for error messages.
• Print a diagnostic page and replace
the print cartridges if necessary.
Problem Possible cause Solution