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Scan errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This
indicates that the alignment was not completed successfully. Therefore, the printheads are not aligned
and the alignment should be repeated before printing. The problem might be because of one of the
following scenarios:
●
The type of paper used in the printhead alignment process was not acceptable. Repeat the
alignment process using one of the recommended paper types.
●
The printheads are not clean. Clean the printheads. See
Clean the printheads on page 165.
●
The printer window was open during the printhead alignment process. Repeat the alignment
process with the printer window closed.
If the problem persists after following the recommended remedies, try replacing all of the printheads. If
the problem persists after replacing the printheads, a failure in the scanning system may exist.
168 Chapter 15 Troubleshoot ink-system issues ENWW
Troubleshoot ink