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D Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt
over the correct response, contact HP Support. See
HP Customer Care on page 176.
Table D-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See
Remove an ink cartridge on page 60 and
Insert an ink cartridge on page 62.
[Color] cartridge is missing Insert a cartridge of the correct color. See
Insert an ink cartridge
on page 62.
[Color] printhead #[n] error: not present Insert the correct printhead. See
Insert a printhead on page 66.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the correct
type (color and number). See
Remove a printhead on page 63 and Insert
a printhead on page 66.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead. See
Remove a printhead on page 63 and Insert a printhead on page 66.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the electrical
connections. If necessary, insert a new printhead. See
Front panel
recommends reseating or replacing a printhead on page 165.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of time it has
been in operation or because of the volume of ink used. See the Legal
Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the wrong
kind of ink. See the Legal Information.
[Warning] internal failure: Unable to create print The internal print files are not available in the printer. Load the internal
print files through the Embedded Web Server.
Faulty cartridge. Replace [color] cartridge Replace the cartridge. See
Remove an ink cartridge on page 60 and
Insert an ink cartridge on page 62.
IO error Restart the printer. If the problem persists, contact HP Support. See
HP
Customer Care on page 176.
IO warning Try again; if the problem persists, contact HP Support. See
HP Customer
Care on page 176.
PDL Error: Ink system not ready Clean the printheads. See
Clean the printheads on page 165.
PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper
if possible, or reduce the image size.
ENWW 199
Error messages