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HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
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Next business day
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Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit
http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack services; for more information, please visit
http://www.hp.com/go/
printservices/.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your product and match it with intelligent solutions from HP's knowledge bases,
allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting
page of your product's Embedded Web Server. See
Access the Embedded Web Server on page 23.
To be able to use HP Instant Support:
●
You must have a TCP/IP connection to your product, because HP Instant Support is accessible only
through the Embedded Web Server.
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You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional
Chinese.
You can find more information about HP Instant Support at
http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support helps reduce costly product downtime by preemptively identifying, diagnosing
and resolving product issues before they become problems for you. HP's Proactive Support tool is
designed to help businesses of all sizes reduce support costs and maximize productivity—all with the
click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment,
increasing product uptime and reducing product management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
178 Chapter 17 HP Customer Care ENWW
HP Customer Care