Filter
Top Products
Table D-1 Text messages (continued)
Message Recommendation
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it.
Check your cable connections.
PDL Error: print mode error The paper type or print quality specified for the job are incorrect.
Change the loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
Replace [color] cartridge Replace the cartridge. See
Remove an ink cartridge on page 60 and
Insert an ink cartridge on page 62.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
Remove an ink cartridge
on page 60 and Insert an ink cartridge on page 62.
Update: failed. Invalid file Make sure that you have selected the correct firmware update file. Then
try again to perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and
then turn it back on. If the problem persists, contact HP Support. See
HP Customer Care on page 176.
Table D-2 Numeric error messages
Error code Recommendation
26:n.01 (where n = the
subject ink cartridge number)
Remove the subject ink cartridge and reinstall it in the printer. If the error persists, replace the
subject ink cartridge. If the problem persists, contact HP Support. See
HP Customer Care
on page 176.
29:01 The maintenance cartridge is not inserted correctly. Open the maintenance cartridge door on
the right side of the printer, make sure that the maintenance cartridge is correctly seated, and
then close the door. If the problem persists, replace the maintenance cartridge. If the problem
persists, contact HP Support. See
HP Customer Care on page 176.
32:1.01 A take-up reel error has occurred. Make sure that the paper is adequately taped to the take-up
reel spindle core, and then make sure that the winding direction is correctly set.
32:2.01 The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly
connected.
200 Appendix D Front-panel error messages ENWW
Error messages