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PRINTER TROUBLESHOOTING
57
SYMPTOM ACTION
Media is not
advancing properly
in the printer.
• Ribbon knob not locked. Rotate ribbon knob into
locked position.
• Ensure that labels are properly positioned in label
path and that width guides are in contact with both
sides of the label. Ensure that adjustable width
guide is locked in place in the correct notch.
• End of label roll reached. Detach end of label roll
from core.
• Label jam in printer. Label is caught in print
mechanism. To clear jam:
1. Turn printer power OFF.
2. Open label door.
3. Detach any printed labels with cutter.
4. Open ribbon lock knob.
5. Remove unprinted labels from the printer.
6. Carefully remove any labels caught in the
printer.
Printed image is
full, but grayish or
“translucent”.
• Print head heat setting is too high. Reduce heat
setting. See procedure on page 46.
• Ribbon and media are incompatible. Test
alternative ribbon or media. See compatibility
chart on page 14.
Voids in printed
image: areas where
there is no print.
• Dust on label. Remove dust with compressed air
or place static tinsel across label unwind.
• Ribbon and media are incompatible. Test
alternative ribbon or media. See compatibility
chart on page 14.
• Print head elements or “dots” are dirty or
obstructed. Clean print head with pre-saturated
cleaning card (LS6-CLN) or soft-stemmed swab
and isopropyl alcohol. See cleaning instructions
on page 55.
• Ribbon may be wrinkled.
1. Unlock and remove ribbon cartridge from
printer.
2. Tighten ribbon in ribbon cartridge by turning
knobs.
3. Insert ribbon cartridge into printer.
• Print head elements or “dots” are burned out.
Replace print head.