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PRINTER TROUBLESHOOTING
58
SYMPTOM ACTION
Repetitive voids in
image.
• Print head elements or “dots” are dirty or
obstructed. Clean print head with pre-saturated
cleaning card (LS6-CLN), or soft-stemmed swab
and isopropyl alcohol. See cleaning instructions
on page 55.
Not printing any
image (or barely
any image).
• Ribbon and media are incompatible. Test
alternative ribbon or media. See compatibility
chart on page 14.
Printer stalls or will
not print.
• Ribbon or media is not loaded properly. Reload
ribbon and media, making sure both pass under
respective sensors.
• Ensure that labels are properly positioned in label
path and that width guides are in contact with both
sides of the label and locked in place in the
correct notch.
• Ribbon or media sensors are dirty or obstructed.
Clean sensors with soft-stemmed swabs and
isopropyl alcohol or compressed air.
RIBBON
Ribbon is not
advancing properly.
• Ribbon is not loaded correctly. Load ribbon
properly at side of printer and ensure knob is in
lock position.
Ribbon wrinkling.
• Ribbon not loaded correctly. Remove ribbon, re-
insert and lock.
• Ribbon not wound tightly prior to installation.
Remove ribbon, wind take-up until slack
disappears, re-insert ribbon and lock in position.
Printer doesn’t stop
when out of ribbon.
• Ribbon sensor is dirty or obstructed. Clean
sensor with soft-stemmed swab and isopropyl
alcohol or compressed air.
Ribbon breaking.
• Ribbon cartridge empty. Replace ribbon
cartridge.
LABELS
Labels not
registering
• Make sure that label mandrel is firmly seated in
socket.
• Width guide is loose. Make sure the width guide
is properly located and fixed in place.
• Printer not reset for new label format. Turn printer
OFF, then ON again. Printer will re-calibrate for
new label.