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LukWerks User Guide
47
VIEWING VIDEO IN DIRECT VS. RELAYED MODE
DIRECT MODE
If you are viewing video Direct Mode, you are in the best possible mode. However, the Internet may still block
video for a number of reasons. If you do not see video after a few minutes, consider switching to Relayed
Mode, which uses our WiLife network and requires less browser ability. To switch to this mode, you simply click
on the button SWITCH TO RELAYED MODE. You can switch back to Direct Mode at any time.
There is no viewing time limit in this mode.
RELAYED MODE
If you are viewing video in Relayed Mode, it is because your firewall or other Internet influences are preventing
direct access to your video. Relayed Mode directs the video feed through WiLife’s network to you. Because of
this, there is a time limit of 3 minutes for each viewing session. Of course, you can re-connect and receive
another 3 minutes viewing time, as many times as you want.
If you would like to use Direct Mode and not be restricted to a time limit, you can enable UPnP on your router.
If you cannot enable UPnP, you can manually set ports in the router for Werks to use. The port addresses
Werks uses are 20570 to 20575. (Contact the manufacturer of the router or see your firewall or router
documentation for complete instructions about manually configuring ports.)
If you are using Relayed Mode, you do not have the option to switch to Direct Mode.
Mobile devices will always use Relayed mode.
Managing Your My LukWerks Account
Your My LukWerks Account allows you to update your user profile and change your password and/or login.
Within this section, you will find the instructions on how you can accomplish these tasks.
CHANGING USER PROFILE SETTINGS
To update your user profile, follow these instructions:
6. Go to www.lukwerks.com and click on the My LukWerks menu
option.
If you previously marked the “Remember me next time” check
box, the system will automatically open your My LukWerks page.
If not, you will need to enter your login name and password.
7. On the My LukWerks page, click on the My Account link in the
navigation panel.
8. Click on the “Update Profile” link in the navigation panel or the
“click here” link in the Update User Profile section.
9. Complete all of the fields showing on the form.
10. When you have completed the form, click the button UPDATE
USER PROFILE.
CHANGING YOUR MY LUKWERKS PASSWORD
The Change Password option can be used when you have accidentally forgotten your original password or if
you feel the security of your password has been compromised. Besides, it is a good security practice to change
your password on a regular basis.
Change your password by following these steps: