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LukWerks User Guide
57
Maintenance Problem Solution
My camera is not recording
motion
Werks uses two methods to record video: Camera Motion Detection and user defined
Recording Schedules. If you have disabled both of these options, cameras will not
record. Check the following to ensure recording is configured properly:
Check the Setup>Recording options page for each camera and ensure the camera
has defined motion zones.
Ensure the “Enable motion detection for camera” checkbox is checked.
Check your camera recording schedule to ensure the cameras are turned on (not
scheduled to be Off)
Increase your motion sensitivity settings.
Werks is not sending email
alerts
Werks requires four elements to send an email alert. Check the following items on the
Setup>Email dialog for each detected camera:
Ensure you have properly set the SMTP server settings and executed the TEST button
operation.
Verify your “Send Email to” email addresses are correct.
Choose the alert action for each camera.
Ensure the “Enable Email Alerts” option is checked.
Adjust the Minimum Motion time to meet your needs.
I am unable to see my site or
cameras from My LukWerks
account
To view your cameras remotely you need four items: proper Werks configuration, an
active My LukWerks account, Internet connectivity, and a compatible remote device.
Check the following items:
Ensure that you have created a My LukWerks account by registering at
www.lukwerks.com.
Verify that your account name (email address) and password match those used to
create your account.
Test your account information accuracy by going to the Setup>Remote dialog and
clicking the APPLY CHANGES button.
Test your internet connection from your device by opening an Internet browser on the
device and going to the www.lukwerks.com site.
Test the compatibility of your Internet Browser or Cell Phone by reviewing our
documented system requirements.