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Chapter 7: Troubleshooting 101 Troubleshooting Common Problems
A TWAIN error occurs
when a software program
tries to acquire an image
from the camera
Verify that the software program can see the camera through its own TWAIN
select source. While software programs vary on how to select a TWAIN source,
generally the easiest way to determine whether a program supports TWAIN is
to see if there is an Acquire selection in the File menu. If not, then check for a
TWAIN command located under the Import selection of the File menu. If
neither exits, and you have a scanner, check the manual for the software
program to see if you can use TWAIN to scan images, instead
For more detailed information about this problem, consult the Technical
Support section for this camera that is located on the HP website at:
www.hp.com/photosmart
www.hp.com/photosmartwww.hp.com/photosmart
www.hp.com/photosmart.
I can’t get images to
display on my television
when I connect my
camera to it
Make sure that the video output format (NTSC or PAL) that you set in the Video
Preferences submenu of Playback mode is correct for the video input format of
your television. (See “Video Preferences Submenu” on page 85.)
I’m having trouble
JetSending an image to
my printer
Be aware that it will take an average of 20 seconds to transfer an image from
the camera to a printer via JetSend.
Make sure that your printer is JetSend-capable.
Make sure that the camera’s infrared window is lined-up with the printer’s
infrared sensor, and that the camera and printer are about 10 inches apart.
I’m having trouble
sending an image to
another camera
Make sure that the other camera is a Digita camera.
Make sure that the camera’s infrared window is lined-up with the other camera’s
infrared sensor, and that the cameras are about 10 inches apart.
Problem Solution