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Chapter 7: Troubleshooting 98 Troubleshooting Common Problems
The rechargeable HP
NiMH batteries I’m using
don’t seem to power the
camera for very long
You must recharge all 4 HP NiMH batteries after fully draining them four times for
the batteries to reach their optimum capacity and performance. For more
information, see “Using the HP NiMH Batteries and Recharger” on page 118.
The incorrect language is
set on the camera
1. Set the camera mode dial to Capture mode .
2. Power on the camera if you haven’t already.
3. Press the MENU button to display the Capture mode menus on the image LCD.
4. Press the right arrow on the 4-way controller three times to move to the
Preferences menu.
5. Press the down arrow on the 4-way controller seven times to move to the
Language menu option.
6. Press the left (Edit) soft key. The Language submenu is displayed.
7. Press the down or up arrow on the 4-way controller to highlight the language
you want.
8. Press the left (Select) soft key to select the highlighted language and to exit this
screen. You return to the Preferences menu of Capture mode, and the camera is now
using the language you set.
9. Press the right (Exit) soft key to exit the menu.
The camera is displaying
an error message
There are 3 different types of error messages you may see on the camera:
Memory card is not formatted - “Err” is displayed on the status LCD and the
message “Card requires formatting” is displayed on the image LCD. This
means the memory card needs to be formatted. Either see “Formatting the
Memory Card” on page 107 for information on how to format the card, or
replace the current memory card with another, formatted one.
Flash cannot charge - “Err” and the lightning bolt icon blinks on the status LCD
for 3 seconds, then the camera powers off. “Err” and the lightning bolt will
remain displayed on the status LCD until the batteries are drained. This
problem requires repair of the camera. See “Contacting HP Customer Care” on
page102 to call HP for help.
Other errors - The camera locks up and blinks a 3-digit error code on the status
LCD. Try powering the camera off and then on again. You may also need to
remove the batteries and install them again. If the problem persists, see
“Contacting HP Customer Care” on page 102 to call HP for help. Be sure to tell
the HP representative the error code that you see displayed on the status LCD.
Problem Solution